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Frequently Asked Questions

Can you still service the pool if I put a cover on it?

Answer: The main type of cover is a Loop-Loc. If you have this type of cover then no problem. Our pool techs carry a cover tool that we can use to loosen one corner to gain access to the pool. When we are done we will anchor the cover back. Any other type of cover such as a plastic tarp or net cover, please leave a small corner that is easy for us to un-cover. Solar covers are the blue or grey plastic sheets with bubbles on them. On these covers we will need to flip a large section back to treat the pool. We will not put the cover back as that part of the pool needs to stay uncovered for a couple of hours.

Why was the service tech only in our backyard for 30 seconds?
Why do I have algae on my walls and steps?
Why is my spa green?
What's the white powder at the bottom of my pool?
How long before I can go swimming?
How long should I be running my filter?
Why are my eyes irritated and red?
Is my pool safe if my child has an accident?
Why did my pool turn green/brown after hard rain?
What are the stains in my pool?
Can I add algaecide to my pool?
What kind of filter do I have and how do I use it?