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Frequently Asked Questions

Is my pool safe if my child has an accident?

Answer: This question is being answered just in case something like this happens during a weekend swim party. We have all heard the horror stories of fecal matter contaminating pools with cryptosporidium. Cryptosporidium is a nasty little bug that can cause a bad stomach and intestinal illness. If this does happen everyone should get out of the pool. The fecal matter should be scooped out and filter ran continuously. The pool should be safe to re-enter 1 hr. later. We use 100% pure chlorine gas and the chlorine level should be sufficient to kill any bacteria left in the water. If you want some peace of mind then you could shock the pool with 2 chlorine shock packs available at any local retailer and swim 1 hr. later.

Why was the service tech only in our backyard for 30 seconds?
Why do I have algae on my walls and steps?
Why is my spa green?
What's the white powder at the bottom of my pool?
How long before I can go swimming?
How long should I be running my filter?
Why are my eyes irritated and red?
Why did my pool turn green/brown after a hard rain?
Can you still service the pool if i put a cover on it?
What are the stains in my pool?
Can I add algaecide to my pool?
What kind of filter do I have and how do I use it?