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Frequently Asked Questions

Why do I have algae on my walls and steps?

Answer: Algae starts as pollen and airborne organic matter. This matter falls into the pooul 24 hrs. a day. When it hits the water the chlorine kills it but contrary to popular belief the chlorine does not make that algae disappear. It is dead and must be physically removed from the water. This happens through your filter system. Water tends to move in a counter-clockwise rotation and if the algae is not captured by the filter then it will be pushed to the outer walls and in areas where there is poor circulation such as around steps, corners and the love seat areas. The algae will also tend to collect into rough areas of the plaster. All this dead algae needs is some help in getting filtered out such as brushing and/or vacuuming.

Why was the service tech only in our backyard for 30 seconds?
Why is my spa green?
What's the white powder at the bottom of my pool?
How long before I can go swimming?
How long should I be running my filter?
Why are my eyes irritated and red?
Is my pool safe if a child an accident?
Why did my pool turn green/brown after a hard rain?
Can you still service the pool if i put a cover on it?
What are the stains in my pool?
Can I add algaecide to my pool?
What kind of filter do I have and how do I use it?