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Frequently Asked Questions

What's the white powder at the bottom of my pool?

Answer: Unless you have a problem with your DE filter blowing DE powder back into the pool then this white powder is most likely cyanuric acid (conditioner). This is a chemical that we only need to add a few times per year. Its purpose is to shield the chlorine from the UV rays of the sun. This chemical usually takes about a day or two to dissolve. It is safe to swim in if you see this powder. If you take your brush and brush it around then it will dissolve much faster. Also, do not discard it if your Polaris cleaner picks it up in the bag, you can easily just throw it back into the pool.

Why was the service tech only in our backyard for 30 seconds?
Why do I have algae on my walls and steps?
Why is my spa green?
How long before I can go swimming?
How long should I be running my filter?
Why are my eyes irritated and red?
Is my pool safe if a child an accident?
Why did my pool turn green/brown after a hard rain?
Can you still service the pool if i put a cover on it?
What are the stains in my pool?
Can I add algaecide to my pool?
What kind of filter do I have and how do I use it?