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Frequently Asked Questions

Why did my pool turn green/brown after hard rain?

Answer: Many people experienced this during the heavy rains during spring of 2015. If you experience a brown pool after a hard rain, more than likely you had a run-off condition in your backyard. Basically it rained so hard that part of your yard or flowerbed washed a lot of dirt and debris into the pool. When this happen you must be patient and run your filter 24 hrs. a day till pool is clear. You may have to clean and/or backwash filter many times in just a few days. A green pool after a rain usually indicates a lot of dead organic matter that has been killed off by the chlorine and it just needs to be filtered out. Make sure to run your filter 24-48 hrs. straight and backwash and/or clean your filter. The pool should clear in just a couple of days.

Why was the service tech only in our backyard for 30 seconds?
Why do I have algae on my walls and steps?
Why is my spa green?
What's the white powder at the bottom of my pool?
How long before I can go swimming?
How long should I be running my filter?
Why are my eyes irritated and red?
Is my pool safe if my child has an accident?
Why did my pool turn green/brown after hard rain?
What are the stains in my pool?
Can I add algaecide to my pool?
What kind of filter do I have and how do I use it?